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it costs up to 7 times more to attract a new customer as it does to keep an existing one?
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most employees are up to 20% more effective if they receive customer appraisals?
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most paper survey and feedback slip systems are so easy to cheat, they’re rendered worthless?
...increase their customer base, employee effectiveness and overall revenues typically by a minimum of 20%. They achieve this by linking their invoices / till receipts to a specially adapted takesense.com online survey.
Don’t lose customers - ask them what they want.