Why not paper? - because it's so easy to cheat!
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An realtor sends out a paper customer satisfaction survey with their invoices. What the boss doesn’t know is his employees don’t include one if they didn’t get on with their client.
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By modifying your invoices to display your takesense.com internet address, your surveys always go out.
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takesense.com surveys don’t rely on your survey being taken to a post box and posted back to you.
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takesense.com surveys are environmentally friendly.
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A hotel chain monitors their service by leaving a paper survey in the guest rooms. What the boss doesn’t know is if anyone along the chain of command doesn’t like what was written, say the cleaner or the supervisor, they rewrite the survey before passing it on.
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Our feedback system takes your clients’ feedback direct to its destination; it cannot be damaged, altered or lost along the way.
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Clients can complete a takesense.com survey from the comfort of their own internet browser – even after they leave.
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takesense.com surveys are environmentally friendly.
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An insulation specialist includes a paper survey with the paper work their onsite installers take out with them. What the boss doesn’t know is that on completion of the work, the installers have zero interest in waiting around for the client to fill out the survey – “that’s the survey mate, no one fills that out, please sign here”.
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By modifying your sign off paperwork to display your takesense.com internet address, your surveys always go out.
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Your clients will be able to view the work done and give you feedback with out delaying the workmen.
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A vehicle hire chain uses a feedback slip and a comments box to monitor their service. But a customer who’s had a bad experience, who cannot get any satisfactory help from any of the outlet staff, is not going to believe that comments they post are going to make it past the trash can. And they’re certainly not going to hand it into staff they’ve just been arguing with.
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A delivery company employs telephone staff to call each of their clients to monitor the service received. What the boss doesn’t know is that they manipulate their targets by contacting the customers and claiming hang ups or they simply make up the data.
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Employees' time is expensive.
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With a takesense.com survey the data cannot be manipulated.
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You are not reliant on your client being available for a 5 minute survey at the exact time you call them.