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Bring out the best in your front line employees because they know every invoice that you send has a feedback link.
For this to be totally effective we recommend modifying your invoices (or receipt roll) to display your feedback link (use printed sticky labels if you want to appraise the system before getting your stationary altered). Or if you have Point Of Sale software (electronic billing) you can send and track surveys automatically using our Point of sale integration feature.
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If you’re a small business owner, use our service to keep an eye on your business even when you’re not there! Your customer’s good & bad feedback will be sent directly & securely to your inbox; it can’t be damaged, altered or lost along the way.
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With a host of websites now providing reviews of your business, take control of what gets put into the public domain by asking your clients for their feedback yourself. Use your feedback to benefit your business, not someone else’s.
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Just by having the takesense.com feedback system in place your customers will know they have the means to communicate with someone in your business behind the front line, so if something does go wrong, they know they can get past staff who may not want you to know the whole picture.
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Increase the trustworthiness of your business.
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Don’t ignore your customers’ frustration at inadequate consideration for their feedback.
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As it costs up to 7 times more to attract new customers than it does to keep existing ones coming back, repeat business is the key to saving money and increasing profits.
The takesense.com feedback system is the tool you need to stop your competition stealing your customers – an unhappy customer is much more likely to give you honest feedback from the comfort of their own internet browser. Crucially giving you the opportunity to appease them before they go elsewhere and stop other loyal customers leaving for the same reason.
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Early notification of problems for greater efficiency.
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Gain more repeat business and become more profitable.
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Don’t lose customers to your competition.
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Use your own customers to monitor your business to see which new initiatives work and which don’t, instantly giving you the competitive advantage.
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Early notification of new initiatives working well for greater efficiency.
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Make informed decisions.
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Don’t ignore what your customers can do for you - use them.
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Being green is a great selling point for any business, so use of the takesense.com feedback system not only makes great commercial sense, it also does no harm to the environment so you can push your green credentials.
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No paper, no postage, no waste – just invaluable feedback.